If you have have SIS exports sent to us, we check each student record and see if the student number exists in OPS and import/update accordingly. If a student record exports to OPS with an exit date, our importer automatically inactivates the student account in OPS when the exit date arrives.
If a student drops out but remains active in OPS, most likely it is because your student enrollment department DELETES the enrollment record rather than entering an exit date to be sent to us. If we do not receive an exit date at all or the student record is deleted before the exit date arrives, they will remain active in OPS.
This happens quite a bit at the beginning of the year. Student enrollment department thinks a student is going to attend and when they don’t show up, they delete the enrollment after they have been exported to OPS. If you choose to delete a student record in your SIS rather than add an exit date then an OPS admin MUST manually inactivate the student record in the modify student screen within OPS.
Another way we can handle this is we can inactivate all your students (with the exception of the grade=EMR accounts) and then run the importers to re-activate all students being exported to us. We are happy to do this upon request.